Last updated: [2/12/2025]
This Privacy Policy explains how Dip This Dip That (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website www.dipthisdipthatedition.com, make a purchase, or interact with us in any way.
By using our website, you agree to the practices described in this policy.
1. Who We Are
Business Name: Dip This Dip That
Website: www.dipthisdipthatedition.com
Email: enquiries@dipthisdipthatedition.com
Phone: +44 7852 638 504
Location: United Kingdom
We specialise in producing customised hydro-dipped products, including bicycles, accessories, household items and more.
2. Information We Collect
We may collect the following types of information:
Information You Provide
- Name
- Billing address and shipping address
- Email address
- Phone number
- Order details
- Payment information (processed securely via third-party providers — we do not store card details)
Information Collected Automatically
When you browse the website, we automatically collect:
- IP address
- Browser type and version
- Device information
- Pages you visit and actions you take
- Cookies and tracking technology data
3. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Provide customer service
- Send order updates and confirmations
- Manage returns or warranty requests
- Improve website performance
- Detect and prevent fraud
- Comply with UK and EU legal obligations
If you sign up for newsletters, we may send marketing emails. You may unsubscribe at any time.
4. Sharing Your Information
We may share necessary information with trusted third parties, including:
- Payment processors (e.g., PayPal, Stripe)
- Delivery services (couriers for shipping your order)
- Website hosting and analytics services
- WooCommerce and plugin providers when required for site functionality
We do not sell or rent your personal information to anyone.
5. Cookies and Tracking
Our website uses cookies to enable:
- Shopping cart functionality
- Login sessions
- Visitor analytics
- Site performance optimisation
You can adjust cookie settings in your browser at any time.
6. How We Store and Protect Your Data
We follow industry-standard security measures to protect your data, including:
- Encrypted SSL website connection
- Secure payment gateways
- Restricted access to customer data
- Regular website and plugin updates
We keep your information only as long as necessary for business, legal, and tax purposes.
7. Your Rights (UK & GDPR)
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (where legally possible)
- Object to certain types of processing
- Request a copy of your data
- Withdraw consent for marketing at any time
To exercise your rights, contact us at:
enquiries@dipthisdipthatedition.com
8. Payments
Payments are processed securely through third-party payment providers. We never see or store your card details.
9. Children’s Privacy
Our website is not intended for children under 16, and we do not knowingly collect their data.
10. Changes to This Policy
We may update this policy occasionally. Any changes will appear on this page with a revised “Last updated” date.
11. Contact Us
For any questions or data-related requests, please contact:
Dip This Dip That
Email: enquiries@dipthisdipthatedition.com
Phone: +44 7852 638 504